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IT Fundamentals
IT careers, computer fundamentals, safety, technician tools, customer service, help-desk operations and technical documentation.
Build the technical and digital skills employers need. Learn computer hardware, operating systems, networking, troubleshooting, cybersecurity, Google's application, cloud technology, web design and practical artificial intelligence tools in one hands-on career training program.
Technology support is changing. Today's IT professionals must understand computers and networks while also knowing how to use cloud applications, digital productivity software, and artificial intelligence.
Learn computer hardware, Windows OS,software installation, system maintenance and technical support.
Understand IP addressing, routers, switches, Wi-Fi, DNS, DHCP and network troubleshooting.
Develop practical skills using spreadsheets, professional documents, presentations, web design and cloud collaboration.
Learn how to use AI responsibly for troubleshooting, research, communication and workplace productivity.
The 180-hour curriculum combines online instructor-led training with onsite hands-on laboratories, troubleshooting an repair, workplace projects and a final capstone experience.
IT careers, computer fundamentals, safety, technician tools, customer service, help-desk operations and technical documentation.
Motherboards, CPUs, RAM, storage, power supplies, BIOS/UEFI, internal components and computer assembly.
Laptops, printers, monitors, external devices, preventive maintenance and hardware diagnostics.
Windows installation and configuration with introductions to Linux, macOS and ChromeOS.
User accounts, drivers, Windows Update, software, recovery tools, permissions and system utilities.
Apply a professional troubleshooting methodology to diagnose hardware, software and end-user problems.
TCP/IP, IP addresses, DNS, DHCP, routers, switches, Ethernet, wireless networking and common protocols.
Configure networks, diagnose connectivity problems and use common network diagnostic commands and tools.
Smartphones, tablets, Android, iOS, Wi-Fi, Bluetooth, mobile security and emerging connected technology.
Malware, ransomware, phishing, passwords, MFA, encryption, endpoint security, privacy and safe technology practices.
Cloud computing, SaaS, IaaS, PaaS, virtual machines, Microsoft 365, OneDrive and Google Workspace.
Microsoft Word, Google Docs, business documents, reports, collaboration and professional technical documentation.
Excel formulas, tables, sorting, filtering, charts, conditional formatting and IT asset management.
PowerPoint, Google Slides, Teams, Zoom, Google Meet, cloud collaboration and digital communication.
Generative AI, prompt development, AI-assisted troubleshooting, productivity, responsible use and verification.
Students do more than study technology. They work directly with computers, networks, software and real-world troubleshooting scenarios.
Graduates develop skills applicable to a variety of technical support and digital workplace positions.
Students complete a simulated small-business IT support project demonstrating the skills learned throughout the program.
The program covers many foundational competencies commonly associated with entry-level IT support and CompTIA A+ while expanding into areas that traditional certification training may not emphasize, including workplace productivity, spreadsheets, cloud collaboration and AI.
Students who successfully meet program attendance, academic, hands-on competency and capstone requirements receive a Mattapan Tech Certificate in IT Support, AI & Digital Productivity.
Gain practical IT skills, modern digital productivity experience, and hands-on knowledge of artificial intelligence tools that can help you compete in today's workforce.
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